Terms

Last updated 23 October 2026

Who you are dealing with

Websiter is run by Ingmar Lindström, a private person. He is the other party to your agreement.

How we handle personal data: see our privacy page.

This offer is for businesses only.

By paying, you confirm you are buying for your business, not as a private consumer.

What we sell

We sell care plans (your page, hosting and care) and one-off work (such as the Booking Path Fix).

Our care plans are Page, Get Found and Get Booked. See "Care plans" below.

What your plan includes is set out in your offer.

Every care plan includes 1 small change a month, such as new opening hours, a price change or a new photo. A new section or page is quoted first.

Booking Path Fix: a one-off fix to the booking button on the website you already have. See below.

Google Profile Setup & Fix: a one-off tidy of your Google Business Profile, for clinics in the UK and Australia. See below.

Clinic Site: a new website for your clinic, up to 5 pages. See below.

Care plans

Every plan includes your site, hosting and care, 1 small change a month and a short note each month.

Page: your site, hosted and looked after.

Get Found: everything in Page, plus we look after your Google Business Profile. We add a post every week, give you a review link and a QR card, and send you a short report each month.

In the UK, Get Found also includes replies to your Google reviews. You approve the style of our replies first. Our replies never confirm that someone is a patient and never mention treatment. We don't reply on our own to complaints or to reviews that mention care or treatment. We send them to you and reply only with your OK. You can edit or remove any reply.

In Australia, Get Found does not include review replies. We give you a review link only, and we don't show reviews on your website.

Get Booked: everything in Get Found, plus a site of up to 5 pages, your booking button checked every month, your clinic's details set up as clear text and matching structured data, so search engines and AI tools can read them, and a new service page each quarter.

For Get Found and Get Booked, you add us as a manager on your Google Business Profile. We never ask for your Google password.

We don't promise rankings, a number of reviews or more reviews.

Prices

Plans can be monthly, yearly or one-off. The price and term are the ones in your offer and at checkout.

The plan named in your offer or receipt applies.

Your price is in your offer, and you see it before you pay.

If we have already written to you with a price, you keep the lowest price we showed you.

We do not raise the price of a running plan without telling you first (see "Changes to these terms").

Payment and tax

You pay by card through Stripe.

Monthly plans renew every month and are paid at the start of each month.

Yearly plans renew every year and are paid at the start of each year.

Monthly plans have a one-off setup fee, at the price in your offer. For care plans, nothing is charged before your site is live. We charge the setup fee when your site goes live, together with your first month.

If you pay yearly, you pay the price of 10 months for 12 months, and there is no setup fee. We charge the first year when your site goes live.

We email you at least 14 days before a yearly plan renews.

Prices are as shown at checkout.

You get a Stripe receipt for each payment. We currently issue receipts only.

If your country requires you to account for tax on services bought from abroad, you are responsible for that.

You are responsible for any taxes in your own country.

Cancelling

You can cancel at any time. Email partners@websiter.it.

We confirm within one working day.

Cancelling stops the next charge.

Monthly and yearly plans run to the end of the period you have already paid for.

When you cancel, we don't refund the rest of a period you have already paid for. The 30-day money-back guarantee below still applies.

A one-off, such as the Booking Path Fix, has nothing to cancel after delivery.

30-day money-back guarantee

If you are not happy within 30 days of your first payment, you get your money back.

Email partners@websiter.it. No questions asked.

We confirm within one working day.

Refunds are paid within 5 working days of your email, to the card you paid with.

This applies to the first payment of every plan, monthly or yearly, setup fee included, to the Booking Path Fix and to the Google Profile Setup & Fix.

For the Clinic Site, it applies to the second half, paid at go-live. See "Clinic Site" below.

After a money-back refund, you keep your own content: the text, photos and logo you gave us.

You don't keep the page files or the hosted page. We take the page offline within 7 days of the refund.

Booking Path Fix

A one-off fix, paid once, at the price in your offer.

You pay when the fix is done.

We fix one booking route on your current website: one clear "Book" button, linked to the booking page or tool you already use.

We deliver within 5 working days after we have your access details.

You get 1 round of small changes, within 7 days of delivery.

We can't promise more bookings. We make sure the button works when we hand it over.

To make the change, we ask for the lowest editor role that can't open form submissions or inboxes.

We never log in with a shared main password. If your platform has no second user, your web person makes the change and we send exact steps.

We never open your form submissions, messages or bookings.

If you are not happy with the fix, email partners@websiter.it within 30 days of your payment and we refund the full price you paid. No questions asked.

We confirm within one working day. Refunds are paid within 5 working days of your email. If you ask, we undo our changes to your site.

After the fix, you can choose a care plan, at the price in your offer. It is optional. We offer it once, and nothing starts unless you say yes.

Google Profile Setup & Fix

A one-off job, paid once, at the price in your offer.

You pay when the job is done.

It is offered to clinics in the UK and Australia.

Done within 5 working days of access.

We tidy your profile's categories, opening hours, booking link, services, photos, business description, website link and phone number.

We only use facts you give us or that are on your own website.

You add partners@websiter.it as a manager on your profile. We never ask for your Google password or a sign-in code.

Only you can receive a Google verification code. If your profile is not verified yet, we pause until it is.

You approve the business description before we save it.

We only add service prices you give us in writing, and only photos you own or send us.

We don't change your address without your written OK.

When we are done, you get before and after screenshots and a list of what we changed.

Some changes only show after Google has checked them, which can take a while.

We can't promise more bookings.

If you are not happy with the Google Profile Setup & Fix, email partners@websiter.it within 30 days of your payment and we refund the full price you paid. No questions asked.

We confirm within one working day. Refunds are paid within 5 working days of your email.

You can remove our manager access at any time.

Clinic Site

A new website for your clinic, up to 5 pages, at the price in your offer.

You pay in two halves.

The first 50% is paid to start the design. If you don't approve a design before go-live, email partners@websiter.it and we refund the first 50% in full. The work then stops.

You then keep your own content, but nothing we designed.

The second 50% is paid when your site goes live. The 30-day money-back applies to this half: if you are not happy, email partners@websiter.it within 30 days of that payment and we refund it in full.

We confirm within one working day. Refunds are paid within 5 working days of your email.

3 months of the Page plan (hosting and care) are included, starting at go-live. After that, you can choose a care plan, at the price in your offer.

We can't promise more bookings.

What we don't promise

We can't promise results. We promise the work.

We do the work with reasonable care and skill.

We don't guarantee bookings, rankings, revenue or new patients.

We never ask for your patients' details or your booking-tool login.

Your page does not collect patient data. Bookings and messages go straight to your own booking tool or email.

Your part

You check and approve your page text before it goes live.

You are responsible for the accuracy of clinical and professional claims on your page, in your Google posts and in review replies you approve.

You confirm you have the rights to the text, photos and logos you send us.

If we write an email or message for you to send to your patients or clients, you send it only to people you are allowed to contact, such as people who have agreed to hear from you. Your contact list stays with you. We never receive it.

Your rights

For Australian customers: this is on top of your rights under the Australian Consumer Law.

For UK customers: nothing in these terms limits a right you have under UK law that cannot be excluded or limited by contract.

Nothing in these terms takes away a right that the law says can't be excluded.

Our liability

Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

We are not liable for lost profits, lost bookings or other indirect loss.

These limits do not apply to death or personal injury, fraud, intentional breach or gross negligence, or anywhere else the law does not allow a limit.

For Australian customers: where the Australian Consumer Law allows it, our liability for failing a consumer guarantee is limited to supplying the services again or paying the cost of having them supplied again.

Your web address

If we register a web address for you, it is registered in your name and belongs to you.

You pay the registrar's cost, passed on at cost.

When a plan ends

When your plan ends, we take your page offline.

Your text and photos go with you.

On request, we send you your page files for free: the HTML, CSS and images. You may keep using them for your business. This does not apply after a money-back refund.

Some images or fonts are licensed from others. If their licence does not let us pass them on, we tell you which ones.

Hosting is not part of the page after the plan ends. Hosting is a separate extra, agreed in writing first.

Ending the service

You can end your plan at any time, as described under "Cancelling".

We can end a plan by email with 30 days' notice. You pay nothing after it ends.

If we end a plan, we refund any part of a month or year you paid for but don't get.

We can end a plan at once if it is used for anything unlawful, or if you seriously break these terms.

If a payment fails and is not fixed within 14 days, we may pause or end the plan. We email you first.

Changes to these terms

We may update these terms.

If a change affects your running plan, we email you at least 30 days before it takes effect.

If you don't agree, you can cancel before then.

If you cancel because of a change, the change never applies to you.

Law

These terms are governed by the law of Estonia.

This does not take away the protection of the law where your business is based, such as the Australian Consumer Law or UK law that cannot be excluded by contract.

Disputes go to the courts of Estonia, unless the law lets you use a court where you are.

Questions or complaints: email partners@websiter.it.